Refund Policy

Last Updated: September 7, 2026

At VertexLogo, we want every customer to have a positive experience with our logo design services. Because our services involve custom creative work created specifically for each customer, our refund policy depends on the stage of the project.

1. Custom Digital Services

VertexLogo provides customized digital logo design services. Once an order is placed, our team may dedicate creative time, resources, and design work specifically to that project.

For this reason, refunds may not be available once substantial work has started or design concepts have been delivered.

2. Cancellation Before Design Work Begins

If you request to cancel your order before our design team has started working on your project, you may be eligible for a full refund.

To request a cancellation, please contact us as soon as possible using the contact information available on VertexLogo.com.

Once creative work has started, the order may no longer qualify for a full refund.

3. Cancellation After Design Work Has Started

If design work has already started, we may not be able to provide a refund because time and resources have already been invested into your project.

However, we may review individual circumstances and determine whether a partial refund or another appropriate resolution is possible.

4. After Design Concepts Are Delivered

Once one or more custom design concepts have been created and delivered to you, the service is considered to have progressed substantially.

As a result, refunds are generally not available after design concepts have been delivered.

If you are not satisfied with a concept, we encourage you to use the revision options included with your purchased package and provide clear feedback to our design team.

5. Revisions

If your package includes revisions, revisions are intended to help refine the selected design according to your feedback.

Before requesting a refund because you are unhappy with a design, we encourage you to communicate your concerns to our design team and use the revisions included with your package.

Requests that require a completely new creative direction or work beyond the package’s included revisions may be subject to additional charges.

6. Final Approval

Once you approve a final logo design and the final files have been delivered, the order is generally considered completed.

Refunds are generally not available after final approval and delivery.

Any substantial changes requested after final approval may be treated as a new design request and may require an additional fee.

7. Duplicate or Accidental Orders

If you accidentally place the same order more than once, please contact us as soon as possible.

If the duplicate order has not yet entered the design process, we may be able to cancel and refund the duplicate transaction.

If work has already started on the duplicate order, the refund may be reduced or unavailable depending on the amount of work completed.

8. Payment and Technical Issues

If you experience a technical issue during checkout or believe you have been charged incorrectly, please contact us promptly.

We will review the transaction and, where appropriate, correct duplicate charges, payment errors, or other confirmed billing issues.

9. Non-Delivery

If you have paid for a service but do not receive the applicable deliverables within a reasonable timeframe, please contact us so we can investigate the situation and work toward an appropriate resolution.

Delays caused by missing information, delayed customer responses, or circumstances outside our reasonable control may affect the expected delivery timeframe.

10. Customer-Provided Information

Customers are responsible for providing accurate project information, creative instructions, and contact details.

We are not responsible for dissatisfaction resulting primarily from incorrect, incomplete, or significantly changed information provided by the customer after the design process has started.

11. How to Request a Refund

To request a refund or cancellation, please contact VertexLogo through the contact information available on VertexLogo.com.

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Reason for the refund request
• Any relevant information about your order

We may request additional information to verify the order and evaluate the request.

12. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

VertexLogo does not control the processing time of third-party payment providers.

13. Chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback.

If you have a concern regarding your order, payment, delivery, or refund, our support team will make reasonable efforts to resolve the issue directly.

Unauthorized or fraudulent chargebacks may be disputed where appropriate.

14. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or replace any mandatory consumer rights or statutory protections that apply to you under applicable law.

Where applicable law provides you with a right to a refund, cancellation, or other remedy that cannot legally be excluded, that right remains unaffected by this policy.

15. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Refund Policy, a cancellation, or a refund request, please contact us through the contact information available on our website.

VertexLogo
Professional Logo Design & Branding
Website: VertexLogo.com