Delivery Policy

Last Updated: September 7, 2026

At VertexLogo, we provide digital logo design and branding services. Because our products are delivered digitally, no physical products are shipped to customers.

This Delivery Policy explains how and when you will receive your logo design files after placing an order on VertexLogo.com.

1. Digital Delivery

All VertexLogo services are delivered digitally.

After purchasing a logo design package, our design team will begin working on your project once we have received the information and creative details necessary to start.

Your final approved logo files will be delivered electronically to the email address associated with your order or through another digital delivery method provided by VertexLogo.

2. Project Start

Your project generally begins after:

• Your payment has been successfully completed
• We have received the information required to start your project
• Any necessary design preferences or creative instructions have been provided

If important project information is missing, we may contact you before beginning the design process.

Delays in providing the required information may result in a corresponding delay in delivery.

3. Delivery Time

The estimated delivery time depends on the logo design package you purchase and the complexity of the project.

Estimated delivery information may be displayed on the relevant product or service page at the time of purchase.

Delivery times are estimates unless a specific delivery time is expressly stated as guaranteed.

Our team will make reasonable efforts to deliver your project within the estimated timeframe.

4. Revisions and Final Delivery

If your selected package includes revisions, the design process may involve communication between you and our design team before the final files are prepared.

The delivery timeline may be extended when revisions, additional feedback, delayed responses, or changes to the original creative direction are requested.

Once the final design has been approved, the applicable final files will be prepared and delivered digitally.

5. File Formats

Depending on the package purchased, your final logo may be provided in commonly used digital formats suitable for online and branding purposes.

Available formats may include:

• PNG
• JPG
• PDF
• SVG
• Other formats specified in your selected package

The exact file formats included in your order depend on the package purchased.

6. Email Delivery

Final files may be sent to the email address provided during checkout or used to communicate with our team.

Please make sure that your email address is correct and that you can receive messages from VertexLogo.

We recommend checking your spam, junk, promotions, or other filtered folders if you do not see a delivery email in your main inbox.

7. Download and File Access

Because our services are delivered digitally, you are responsible for downloading and securely storing your final files after delivery.

VertexLogo may not be required to retain project files indefinitely.

We recommend keeping a backup of all final logo files once they have been delivered.

8. Customer Delays

Delivery times may be affected if we are waiting for:

• Required project information
• Design preferences
• Feedback
• Revision instructions
• Approval of a design concept
• Other information necessary to complete the project

Any delay caused by a customer’s failure to provide required information or feedback may extend the estimated delivery timeframe.

9. Additional Requests

Requests outside the scope of the purchased package may require additional time or fees.

Examples may include:

• Additional design concepts
• Additional revisions beyond the package allowance
• Major changes to the original creative direction
• Additional file formats
• Additional branding materials

Any applicable additional fees will be communicated before additional work is performed.

10. Failed or Missing Delivery

If you believe your final files have not been delivered, please contact us through the support information available on VertexLogo.com.

Before contacting us, please check your spam, junk, promotions, and other filtered email folders.

If the files cannot be located, we will make reasonable efforts to assist you.

11. No Physical Shipping

VertexLogo does not ship physical products for its standard logo design services.

All services are digital and are delivered electronically.

You will not receive a physical package, printed logo, or physical merchandise unless a separate physical product or service is specifically offered and purchased.

12. Contact Us

If you have questions regarding the delivery of your order, please contact VertexLogo through the contact information available on our website.

VertexLogo
Website: VertexLogo.com